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Thank you for visiting and shopping at Page Flipped. Below are the terms and conditions that constitute our comprehensive Shipping Policy. Please note that we exclusively sell and ship our products to customers within the United States. We do not offer international shipping at this time.

1. Shipment Processing Time

• All orders are carefully inspected, packed, and processed within 1 to 3 business days (excluding weekends and holidays).

• If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there is a significant delay in the shipment of your order, we will contact you immediately primarily via email.

• Orders placed after 5:00 PM EST on Friday or during the weekend will begin processing on the following Monday.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed clearly at checkout. We offer the following domestic shipping methods:

Total Delivery Time = Shipment Processing Time + Shipping Transit Time

Please note: Delivery delays can occasionally occur due to carrier volume, peak holiday seasons, or severe weather conditions. All delivery windows provided are estimates and are not strictly guaranteed.

3. Shipment Confirmation & Order Tracking

• You will receive a Shipment Confirmation email containing your tracking number(s) once your order has been handed over to the carrier.
• The tracking number will become active and trackable within 24 hours of receiving the email.
• You can use this number on the carrier’s official website to monitor your package's transit progress.

4. Address Corrections & Modifications

• Because we strive to process and fulfill orders as quickly as possible, please review your shipping address carefully before completing your purchase.
• If you notice an error in your shipping details, please email us at support@pageflipped.com within 12 hours of placement.
• Once an order has entered the fulfillment process or has been handed over to the carrier, we are unfortunately unable to modify the destination address or cancel the shipment.

5. Damages, Lost Packages & Missing Items

Page Flipped takes great care in packing your orders securely. However, once a package leaves our facility, the title and risk of loss pass directly to the customer.

• Damaged Items: If your order arrives damaged during transit, please email us immediately at support@pageflipped.com with your order number and a clear photograph of the damaged product and packaging. We will evaluate the issue and arrange a replacement at no extra cost.
• Lost or Stolen Packages: We are not liable for packages that are marked as "Delivered" by the carrier but are missing or stolen. We highly recommend checking with your local post office, neighbors, or building management before reaching out. For packages lost in transit (never marked as delivered), please contact our support team so we can assist you in opening an investigation with the shipping carrier.

6. Questions and Contact Information

If you have any questions regarding your shipment, tracking status, or shipping options, please contact us. To resolve issues most effectively, please contact us primarily via email.

• Customer Support Email: support@pageflipped.com

• Operating Hours: Monday - Friday, 9:00 AM - 5:00 PM (EST)

• Address: 201 Elizabeth Miller Gardens, Staunton, VA 24401-3875, United States

Thank you for shopping at Page Flipped. We want you to be completely satisfied with your purchase. Since we exclusively sell and ship our products within the United States, the following policy applies to all domestic orders.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

1. Return Eligibility

To be eligible for a return, your item must meet the following criteria:

• It must be in the same condition that you received it.

• It must be unworn or unused, with all original tags attached.

• It must be in its original product packaging.

• You will need to provide the receipt, order number, or proof of purchase.

2. How to Start a Return

To help us resolve your requests effectively, please contact us primarily via email.

1. To initiate a return, email us at support@pageflipped.com. Please include your Full Name, Order Number, and the reason for the return.
2. If your return is accepted, we will send you a return shipping label, along with detailed instructions on how and where to send your package.
3. All authorized returns must be sent to our central facility: 201 Elizabeth Miller Gardens, Staunton, VA 24401-3875, United States
4. Important Note: Items sent back to us without first explicitly requesting a return via email will not be accepted.

3. Damages and Issues

Please inspect your order immediately upon delivery. If the item is defective, damaged during transit, or if you receive the incorrect product, contact us at support@pageflipped.com right away. Please include a clear photograph of the issue along with your order details so that we can evaluate the problem and provide a free replacement or correction.

4. Exceptions / Non-Returnable Items

Certain types of items cannot be returned under any circumstances:

• Custom Products: Special orders, tailored items, or personalized gifts.
• Final Sale Items: We do not accept returns or refunds on items marked as sale, clearance, or promotional gift cards.
• Hazardous Materials: Products classified as hazardous materials, flammable liquids, or gases.

If you have any questions or concerns about whether your specific item is eligible for a return, please reach out to our email support team before shipping it back.

5. Exchanges

The fastest way to ensure you get the product, color, or design you want is to return the item you currently have. Once your return is received and officially accepted by our team, you can make a separate, new purchase for the desired item on our online store.

6. Refunds

We will notify you via email once we have received and thoroughly inspected your returned package to confirm if the refund is approved.

If approved, you will be automatically refunded on your original payment method within 10 business days. Please keep in mind that it can take additional time for your financial institution, bank, or credit card company to process and post the credit to your statement.

If more than 15 business days have passed since we approved your return and you have not yet received your funds, please contact us immediately at support@pageflipped.com so we can investigate the transaction for you.